I am not currently looking.

 

The following is for project and professional reference purposes to show qualifications and experience for those I work with.

 

Visit www.convergeone.com for consultation and engagement of my services.

- Cover Page -

 

 

 

Devin Blagbrough

98 Martinfeld Rd

Woodridge, NY 12789

c.908-705-1083

p.845-796-9630

dblagbro@earthlink.net

 

Re: Cover letter and resume for Devin Blagbrough.

 

Sir or Madam;

Throughout my career in Information Technologies my experience as been focused on implementing technology to improve existing business processes and develop new processes in a manor that retains focus on the end goal; that being: technology exists to serve people and therefore must be appropriately applied to meet that fundamental requirement.  Failure to remember to this principal is failing to understand the purpose of technology itself.

 

Though my focus and titles have primarily been that of an engineering role I have also worked in project management, personnel management, and professional services startup. I have personally been responsible for projects with budget as high as $24M+ but my personal satisfaction comes from working with customer requirements through project conception to project delivery and, no matter the size of the project, ensuring end user / customer satisfaction.

 

Following this cover page, please review my full C.V.  Thank you for your time and consideration.

 

 

Sincerely,

 

Devin Blagbrough

Devin Blagbrough | 98 Martinfeld Rd, Woodridge NY 12789 | c.908-705-1083  Curriculum vitae | Page 1

 

Objective: To continue to connect those with technological needs to the appropriate products to meet those needs throughout the opportunity lifecycle.  I enjoy working with emerging and traditional technologies to deliver solutions that improve business processes.

 

 

Related Career Experience:

 

C1, formerly ConvergeOne (aquired as Empire Technologies > NACR > ConvergeOne)

February 2005 to Present - 2nd occurrence working for Empire

Titles over time: Sr Network Engineer > Engineering Team Lead > Collaboration Engineer

Primary responsibility: Over the years as one of the most senior members on our services teams, my duties covered C1CX Cloud Product offering refinement and implementation, Pre-Sale Design, Pre-Sale Engineer (assistance in closing large opportunities presented by sales), Contract Negations, top level for troubleshooting ongoing issues, VoIP circuit engineering; from 40,000 foot overview to the gritty details my responsibility was to sell, teach, design, install, and physical (OSI level 1) through application (OSI level 7) troubleshooting of VoIP, WLAN, LAN, WAN, operating systems and other networking technologies.

 

 

PhoneXtra Inc February 2004 to February 2005

Title: Sr. Network Engineer

50% of the responsibilities as pre-cutover including: Assist with Pre-sales and design meetings, provide technical information for project managers including job costing, project timeline, resource requirements, and interface with customer about network changes. The remaining 50% of job responsibility is hands-on configuration and maintenance of Cisco, Avaya, and Extreme Networks.

 

 

Consultant Experience: with Axion Technologies, Inc. (3/2003-2004) and PING (Professional Inter-Networking Group) (5/2000-3/2003)

Title: Senior Project Manager – Technology projects

Primary responsibility: Work as a consultant to fill the technology project management needs of our customers. Refer to page 2 for projects.

 

 

Empire Technologies July 1998 to May 2000

Title: Director of Services

Primary responsibility: Create and direct the long-term / day-to-day operations for professional services division of a telecommunications company.

Secondary responsibilities: To oversee quality assurance, assist with corporate marketing, Internet advertising, create e-commerce solutions, and evaluate product selection for sales division.

 

 

The Prudential Insurance Company of America August 1997 to July 1998

Title: Sr. Telecommunications Analyst, Corporate Technologies Services Division

While with Prudential I enabled one of the first EAS enabled free-seating call centers and was part of pioneering technologies that paved the way for modern skills based contact centers.

 

 

TechComm Inc. 1995 to August 1997

Title: Owner-operator / President : TechComm Inc. was a private communications services consulting company focused on the telecommunications sector.

TechComm was the service department for several telecom resellers who needed technician staff augmentation or relied on TechComm to be their entire services delivery team.

 

Career Related Skills:                                                             Devin Blagbrough | Curriculum Vitae | Page 2

 

 

 

 

Technical

·         Expert level understanding of LAN/WAN design, protocols, and layout and a focus on implementing QoS and other technologies that enable quality of Voice and Video delivery over those networks.

 

·         Expert level experience in Avaya, Cisco, and Microsoft products from installation and administration through troubleshooting and maintenance., Products including Aura, Domain ControllersIOS based, and other voice and data switching products. Cisco, Avaya, and Microsoft Certifications.

 

·         Real world experience with Linux including working daily with a primary workstation running Ubuntu with Virtual Box for guests for Windows required environments.

 

·         Excellent problem solving skills drawing from field experience and underlying theory knowledge of modern technologies and communication systems.

 

·         Operate and maintain my own Cisco, Avaya, and Microsoft solutions LAB including dozens of active servers.   The primary use for this lab has been to replicate issues to solve in non-production environments but also to push the envelope of technology capabilities including running a CCTV server that utilized AI video detection integrated to personal assistants such as Alexa and Google Home.

 

·         Operate personal cloud accounts within Microsoft Azure, AWS, and Google Cloud Platform.  Used in various ways over the years, this has been my personal sandbox used for a variety of exercised and hobbies that have helped me keep my skills sharp in the evolving world of tech.

 

 

 

 

Managerial

·         Strong technical background. I feel that using technology can provide a faster more cost-effective way to do just about everything; providing that the technology is appropriately applied.

 

·         Open minded. I take a non-prejudicial approach to situations to allow for evenly negotiated resolutions to problems and issues.

 

·         Customer relations. I do not lose focus of the goals; good customers are more easily kept than found.

 

·         Various training including ITIL, McKinsey Ability To Execute, Dale Carnegie Sales Training, Decker Communications, and ISO 9000 and 9001 principals.

 

 

Descriptions of Selected Projects I have Managed:                 Devin Blagbrough | Curriculum Vitae | Page 3

 

 

For Merck Medco:

Willingboro, NJ. One of the leading pharmaceutical distributing companies, Merck Medco, is implementing automated dispensing facilities across the US to help meet the ever increasing need for mail order prescriptions.  Using confidential and patented equipment to perform automated prescription dispensing, including literature and drug indications, packaging, manifesting and finally pre-sort shipping, Merck Medco ships prescriptions for many of the leading prescription drug plan providers.  I played a key role in building one of these facilities from the ground up.  My responsibilities included designing the network then networking over 8000 hosts to communicate with the servers controlling the distribution of what ultimately was 1.3M prescriptions weekly.  To meet the communications needs, I directed the cabling vendor, engineered the cable plant infrastructure, designed the communications and server room layouts including power needs, and installed and managed the data network equipment during testing and initialization phases.  Extensive, and state regulated, validation testing and documentation procedures of all phases of this project were also required to pass Board of Pharmacy requirements set by NJ Div. of Consumer Affairs (Board of Pharmacy) and HIPAA.

 

 

For Goldman Sachs:

Salt Lake City, UT. One of the world’s largest investment brokerage firms, Goldman Sachs, launched a new product which offered online investment brokerage services targeted at a very select group of clients. Using a secure extranet to offer all of the services of a traditional investment broker, combined with the easy to access and readily available services offered by the major online discount brokers, Goldman offers its product only to clients of great net worth. The service level that this type of client mandates has created a business requirement for a 24 x 7 call center with 100% availability and a necessity for the call center agents to have the very best available resources regardless of cost. As the Technology Project Manager for this call center endeavor I was responsible for planning the project, forecasting and meeting site ready dates, coordinating onsite implementation of equipment (MUX’s, PBX, Voicemail, Switches, Routers, Servers, Desktop PC’s, and Telecommunications Cabling), and creating and maintaining the budget for technology expenditures tens of millions.

 

 

With Empire Technologies:

South Brunswick, NJ. The Presidential mandate for “a computer in every classroom” had placed a much greater emphasis for technology education and enhancing education using technology. The South Brunswick board of education had decided to implement a VoIP network between its 12 buildings throughout the township. With Empire Technologies I helped to design a solution that would meet the needs of the school, successfully securing the bid for the firm.

Miami, FL. ABC Distributing, one of the largest catalog mail order companies in the US had outgrown the capacity of their phone system. With 24 x 7 service expectations this customer could not afford to shut down for a 2 week long upgrade. With over 2 months planning and a month of replicating their current system to perform an upgrade offsite we were able to completely upgrade their systems in one weekend. This project required an extensive amount of planning, preparation, and foresight to successfully complete without adversely affecting their customers.

 

 

With Prudential:

McLean, MD. Prudential opened a Governmental Affairs office near the nation’s Capitol to help leverage its lobbying efforts. This office had some special requirements in that there were very few full time staff at this location. Most of the residents were based in other corporate or regional offices and only came to the DC area for a specific meeting, conference, hearing, or other short-term purpose (agenda). This posed a challenge since [we] needed to devise a way to have these users’ voicemail and phone calls forwarded to this office automatically while they were working at this office and go to their regular desk elsewhere in the country when not in this office. Using one of the first advanced implementations of Lucent’s CTI offering [we] were able to determine, based on where a user was logged in, where their calls should be forwarded. Devising this scenario with successful implementation required thinking “outside the box” to develop new answers to questions that had never before been asked as it was one of the first applications of this kind.

United States (nation wide project). With one of the largest parts of Prudential’s business being the sale of individual life insurance policies, the Individual Insurance Group (IIG) was an extremely important but sparsely scattered division of the company. With over 500 offices throughout the United States, there were many locations that had only a few employees and no network or phone systems of note. A team of 3 other project managers and myself created a “cookie cutter” solution which allowed customers to call their local office, and without having to keep calling back or looking up other phone numbers; contact their personal insurance agent at the local branch, a branch administrator for basic information about their account, or a call

Projects I have Managed: (continued)                                     Devin Blagbrough | Curriculum Vitae | Page 4

 

 

center agent at the national customer service center for more information or information outside of normal business hours. We integrated 4 different pieces of technology all provided by different vendors (the local bell company, VSR, OCTEL, and Nortel or Lucent). Each weekend every project manager was responsible for remote and/or onsite supervision of between 4 and 12 different offices simultaneously. Our weekdays were spent ordering services and equipment for future cutovers as well as managing day to day changes that each of the offices needed. From this project I gained a tremendous amount of experience in performing multiple tasks simultaneously, helping to develop innovative solutions to unusual problems, getting a variety of vendors to work together, and keeping organized information about many different projects readily available.

 

 

With TechComm:

NY, NY. The American Bible Society renovated a 12-story building while still working out of that building. (while still being occupied, a 12 story building was renovated by the American Bible Society). The Information Technology Infrastructure in the building also needed to be re-built. Each floor was completely cleared out and rebuilt one floor at a time. This was accomplished by using some extra space temporarily to seat employees during construction on their floor. I assisted with the final design and implementation of the infrastructure (in addition to) and physical move of the employees and their phone and network connectivity. On this project I was originally brought in only to perform user administration and assist with the move of the employees. However, shortly after starting I uncovered a severe design flaw that lead to changing the design layout, the specified materials, and the method of installation of the cabling infrastructure. This saved a very large amount of money as well as inconvenience for the Bible Society.

 

 

Technical expertise summarization: (Metadata key words relative to my experience)

 
I.                   Generic LAN / WAN / SAN Protocols I have worked with: SDWAN, VoIP, SIP, H.323, FoIP, VoFR, FoFR, SS7, QSIG / ISDN / PRI / BRI, T1 / E1, Q.931, H.323, H.320, POTS, FXO / FXS, OPUS, G.711, G.729, G.723, Mu-Law / A-Law, ANI, QoS, DSCP, MPLS, Frame-Relay, IP, IPv4, IPv6, IPsec, CAS / CDR, VLSAM, RIP, EIGRP, OSPF, WLAN, 802.3, 802.11, ATM, Cell-Switching, 802.1q, WiFi, AES, DES, 3DES, VPN, MAN, MetroEthernet.
 
II.                Avaya

a.        Aura including Communication Manager, System Manager (SMGR), Session Manager (ASM) Session Border Controller (SBCE / ASBCE), Media Server

b.       Equinox / IX Meetings / Avaya Conferencing including Equinox Management,

c.        Definity; I have designed, maintained, serviced, and implemented the following systems.

d.       G3si / G3i / G3r / System 75 / G1

e.        Contact Management

f.        Center-Vu / Conversant / BCMS-Vu

g.       MultiVantage, S8100, S8300, S8400, S8500, S8700, S8710, S8720

h.       Modular Messaging (MM) S3400, S3500

i.         SMB Products (IP Office, Magix, Legend, Partner ACS)

j.         WAN/LAN Equipment

k.       P130, P330, P580, C364T, C363T, Cajun Equipment (Layer 2 and 3 switches)

l.         R300 Remote Office routers (Layer 3 routers)

m.     ACE, ACS, ACA Avaya Certified Specialist, Avaya Certified Expert, Avaya Certified Associate

 

III.             Cisco

a.        Cisco Call Manager – CUCM, CCM, CCE

b.       CCNA / CCDA, CCNP certified (expired) – Duties performed at CCNP CCDP level – troubleshooting at CCIE level

c.        Cisco equipment:

                                                               i.      Catalyst 6000/6500/4000/4500 series switches (with routing enabled; RSM). IOS & CatOS

                                                             ii.      Catalyst 1900, 2900 series XL enterprise access switches. CatOS

                                                           iii.      Cisco 1700, 2500, 2600, 3500, 2600, 4000 series routers.

 

IV.             Call Center / Misc.

a.        NICE Call Logger Systems, Witness, Verant

b.       InfoTEK and other workforce management systems

c.        SYMON Display panels, External Alerting, Wall Boards

d.       CMS, Vectors, Variables, Work Force Management,

 

V.                Severs / Server room: Aspects of server room design I have experience with:

a.        Liebert AC systems engineering – designing specifications and vendor / product selection

b.       APC Certified Engineer – Reliability engineering, InfrastruXure systems

                                                               i.      Server and Building Cooling systems

                                                             ii.      Battery Backup Systems

                                                           iii.      Power Management Systems

c.        EMC2 implementation

d.       Fire Management Systems – designing specifications and vendor / product selection

e.        Compaq, Rexel, CPI, and APC Cabinet systems: design and installation to building code standards

VI.             Cabling Systems: Extensive experience in Avaya SCS, Leviton, and other IEE standards based cable plant design, testing, and implementation.
VII.          Additional Skills – well if you’re still reding this far, its important to understand that I also am a real person with a sense of humor so let us not forget about my nunchuck skills, bow-hunting skills, computer hacking skills, and ability to quote a few other lines from Napoleon Dynamite.